Good service and great food. Fixed my garage and the customer service was awesome.
San Francisco, CA
Moe is friendly and nice he was awesome. Highly recommend.
Santa Clara, CA
Excellent and prompt service! I was stuck at home with a broken spring and needed to leave ASAP to pick up my son and Ace’s came in just in time. Highly recommend.
I entered a service request via the web site for the home warranty that we received when we purchased our home a few months ago. The automated email I received in response to my request said I’d receive a call from Aces Garage Door Repair “within two business days.” Not quite an hour later I received a call from Nancy “in dispatch.” Nancy said they could have someone out today “between noon and 4:00 PM.” I explained that while I appreciated the quick response and the offer for a same day service call, I had an existing (and non-cancellable) appointment that limited my availability to 11:45 AM – 2:15 PM. Nancy called the technician, informed him of my dilemma and made arrangements to have the technician arrive when I was available. The technician (Sammy) showed-up as promised, fixed the problem, did some other routine maintenance and was gone well before I needed to leave… all for the $60 service fee called-for in the home warranty contract. Really can’t ask for anything more. I wish other businesses I’ve dealt with recently (Pacific Sales for example) were as easy to work with.
Nancy was very polite and serviceman Asher was great. Called before arriving like requested. He was knowledgeable and very pleasant.
Sacramento , CA
Moe did a fine job installing two new springs on my garage door. Guaranteed for one year. He was pleasant and competent. As a favor at no charge he installed my new Lift Master Control Panel that I purchased months ago, but never got around to installing.
I called Aces Garage Door yesterday evening and they arrived the next day onetime. I explained to the technician that I felt my garage door wasn’t operating as-well as in past years I had planned to replace the motor!!! After Malek (the technician) inspected the motor and the door he notified me that all I needed was some routine maintenance and simple adjustment. Thank you Aces Garage Door for prompt and honest service.
A-Plus! We called them Saturday night and they scheduled us for first thing Sunday morning! The spring had broken on our rollup garage door, and our car was trapped inside. Sammy was friendly and helpful as he explained the work he was going to do, how long it would take and what it would cost. He also gave me tips for keeping the door quiet. Great all-around!
Prompt return call for service. Technician arrived during allotted time and repaired my garage door. Satisfied with service.
Palo Alto, CA